Contact Us
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Have a question, no problem. Please see the FAQ's below for answers to common questions. Still don't see what you need?
Our customer support is available Monday to Friday: 8am-4pm PST
Average answer time: 72hr
Contact: Support@AFFG.co
Frequently Asked Questions
You asked. We answered.
Why doesn't my ring glow?
When your ring arrives it may need to be charged slightly as they are stored in a sealed black package that does not allow light inside.
You can easily test your ring and or charge it by finding a lamp and placing the ring on the bulb for 8-10 seconds. Once you’re done just take the ring to a closet or dark room and you will see it glow.
How long will it take to get my orders?
Orders are processed Monday-Friday. Our shipping department does not work weekends or holidays.
Orders shipped in the United States will take between 2-7 business days to arrive.
International deliveries can take anywhere from 10-15 business days.
Delivery details and tracking information will be provided in your shipping email.
*If a size and color is backordered when you place your order, your order will be held and it will ship once the item(s) are back in stock.
Do you ship to military members stationed at APO/FPO/DPO locations?
Yes. We work closely with our partners at USPS for our service men and women as USPS is the only carrier that can deliver mail and packages directly to APO/FPO/DPO locations.
I did not receive an email confirmation for my order?
All orders are auto-confirmed via email within 30 minutes of being placed. Please check your promotions/spam folder if you think that you did not receive an email confirmation for your order.
International Orders
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
International deliveries can take anywhere from 8-21 business days.